Unfortunately, we have already processed your package for shipping and change of address is not possible from our end! The tracking will be updated once the courier has scanned the package. However, you may still be able contact your Local Post to redirect the package to your desired address once it has reached your country.
If your package was shipped via FedEx International, the only way to change your address (Free of Charge) is directly via the FedEx online tracking page. If the delivery manage options does not show up, please allow FedEx some time to update the tracking and check back again the next day. Please note that any manual request from us to change your address will require a top up fee of $15 from FedEx at your own expense and the success of change is still subjective to FedEx and the status of the package.
Please remember to update your shipping address in your Subscription Portal so that future boxes will be sent to the correct address.
You can update a subscription's shipping address at at any time from your Subscription Portal or Old Subscription Portal.
To learn more about how to update your address, please click HERE
Shipping addresses must be updated by 11:59 PM SGT before your box is billed and order is created. Please note that addresses need to be updated individually if you have multiple subscriptions.
If your subscription box has already been billed, please contact us to update your address of your charged box at least 10 days before the box order ships.