General

• Do you have a physical shop for me to visit and make purchases?

  Unfortunately, we do not have a retail shop. Hence all orders have to be made online.

• What are pre-orders?

  Occasionally, there will be popular items which will be on pre-order status. These are the products which you can place in advance to guarantee your order slot. Once the products are in-store, they will be shipped out and you will receive the shipping notification so that you can track your packa...

• What happened if I included pre-order item(s) into my order?

  If your order consists of pre-order item(s) with other in-stocked items, your whole order will only shipped once the pre-ordered item(s) are ready for shipping. Hence, if you are in a hurry, place your pre-ordered items separately.

• When will an item be re-stocked?

  The estimated date can be found on our store at the specific item page. Alternatively, you can enter your email address at the item page and you will receive an email notification when the item has been stocked.

• Why do I receive an email which shows lesser items shipped than the actual number of items purchased?

  The tracking email does not consist of the complete list of items ordered. This is to ensure that you do not need to pay for your extra country's customs duties/taxes. Otherwise informed by us, please rest assured that your order is completely fulfilled.

• Why do some people (youtubers) already received the subscription boxes before the offical shipping date?

  Our affiliates on Youtube received the boxes first to provide the tutorials for our subscribers. So you can jump right in as soon as you receive your box!