We regret to inform you that we cannot be responsible for a mold after a casting has been made.
Our refund and replacement policy only cover items damaged during transit or a manufacturing defect which needs to be informed within 14 days of order receipt.
For a mold being ripped is not a defect of the mold, but rather it largely depend on HEAT with the resin fusing to the mold.
For example:
- A fast cure epoxy resin
- Measurement ratio of the resin was off
- Too strong UV light
- UV light is too close to the mold
- Torching the mold
- Compatibility issues with the resin used
As this damage is not the result of a manufacturing or production issue, we can not provide a replacement or credit for this item.
If you feel the molds didn’t last as long as you anticipated, we suggest going to our molds care guide for tips on how to get the most out of your molds.
We apologize for the disappointment caused.