Refunds, Returns and Exchanges

• Can I request for refunds of my damaged/defective items after 14 days of receipt?

  We can only act upon items which are either damaged during transit or as part of a manufacturing defect. Strictly no refunds or replacements after 14 days of receipt. Hence, your request no longer qualify for our refunds and replacements policy after 14 days of receipt. Please do kindly check a...

• My package has been returned. What should I do?

  Some countries will require a signature to accept the package. If no one is home to accept the package, the mailman should deposit a failed delivery note at your doorstep or mailbox. Please follow the instructions on the note to collect or arrange a re-delivery. If your order is returned to us d...

• Please help me to cancel and refund my order?

  Store orders: Once an order is submitted, we are unable to edit or amend or cancel the order as the warehouse usually process the orders very quickly. Subscription box orders: Sophie & Toffee's subscription boxes and are on a monthly and half - yearly auto renewal service depending on the ...