Store orders:
Once an order is submitted, we are unable to edit or amend or cancel the order as the warehouse usually process the orders very quickly.
Subscription box orders:
Sophie & Toffee's subscription boxes and are on a monthly and half - yearly auto renewal service depending on the type of plan you have chosen.
When you subscribed, you had agreed to the auto renewal of the subscription boxes and will be charged to your mode of payment on an auto renewal basis until you skip or cancel the subscription.
The subscriptions can be cancelled at anytime. However, if you no longer wish to receive the subsequent boxes, you will need to cancel before your auto renewal/billing date stated in your subscription portal. Once your plan has auto renewed, you can no longer cancel the box and will not be eligible for any refunds. If you encountered problems cancelling a subscription, please contact us 10 days prior to your next renewal to ensure timely and successful cancellations.