Sophie & Toffee Subscription Cancellation Policy
Welcome to Sophie & Toffee, your trusted partner in resin craft supplies. We understand that sometimes circumstances change, and you may need to cancel your subscription. This article provides detailed information about our cancellation policy to help you manage your subscription effectively.
Cancellation Policy Overview
Per our cancellation policy, monthly subscriptions must be cancelled by 11:59 PM SGT on the day prior to your processing date to avoid being charged for the next box. If you cancel after your subscription has been processed for the month, a box will still ship the following month.
Key Points to Remember:
- Cancellation Deadline: Cancel by 11:59 PM SGT the day before your processing date.
- Non-Refundable: Subscription boxes are processed immediately as a pre-order and are non-refundable.
- Billing Statements: Payments may appear on your billing statement the day after processing, which can sometimes cause confusion about the cancellation timing.
- Shipping Process: Once a box has been processed, it is quickly ordered, packed, and shipped, making it impossible to remove from shipment.
Multi-Month Renewing Subscriptions
For customers with 3 or 6 month renewing subscriptions, the cancellation policy is slightly different. If you cancel during a renewal term, you will still receive the boxes that have been pre-paid.
Example:
- If you cancel a 6-month renewing subscription four months into the renewal, you will still receive the remaining two boxes that have already been paid for.
- After all the boxes in the term have been shipped, your subscription will not be automatically renewed.
How to Confirm Your Cancellation
To ensure your subscription has been successfully cancelled, please check the status of your subscription on your My Account page. This will provide you with up-to-date information on your subscription status.
Contact Us
If you have any further questions or need assistance with your subscription, please do not hesitate to contact our customer service team. We are here to help you with any concerns you may have.
Thank you for choosing Sophie & Toffee for your resin craft supplies and projects. We appreciate your understanding and cooperation with our cancellation policy.
For more information, visit our store.