Subscription Box Process
Each item in our subscription boxes goes through a meticulous process:
- Designing: Our creative team designs each item exclusively for our boxes.
- Manufacturing: The designs are then brought to life through our manufacturing process.
- Packing: Finally, the items are packed together with love and care.
Once the boxes are ready, they are shipped immediately, fresh from our factory.
Pre-Order and Billing
Our subscription boxes are pre-ordered and billed a month in advance. This ensures that your order is submitted to our warehouse, guaranteeing that your box is reserved for you. Here's how the billing and renewal process works:
- Billing/Renewal: Processed one month in advance for the next month's box. For example, billing for June's box is done in May.
- Shipping: The actual shipping usually occurs the following month, depending on the payment date.
Shipping Information
International Shipping
International shipping can take anywhere from 5 business days to 4 weeks, depending on your country and the processing speed of your local postal service. You will receive a tracking email once your box has been shipped.
Subscription Box Shipping Schedule
- Puni Puni Box: Ships the following month.
- Elves Box: Ships the following month.
Please note that shipping dates are subject to manufacturing or shipment delays. We appreciate your understanding and patience in such cases. For live updates on the shipping status of our subscription boxes, please refer to our Subscription Box Shipping Updates page.
Store Items
All items available in our store (excluding the current subscription theme box) ship within 2 business days as they are readily available. You can also purchase our past subscription theme boxes from our store, which do not have a waiting time. These are subject to availability.
Contact Us
For any questions or concerns, feel free to reach out to us through our store or our customer service channels. Thank you for choosing Sophie & Toffee!
By following this guide, you can ensure a smooth and enjoyable experience with Sophie & Toffee's subscription boxes. Happy crafting!