Subscription Boxes
13 articles in this Topic
- Can I just purchase an item from the subscription box instead of subscribing?
- Can I only purchase the first month's subscription Box?
- Can I purchase past subscription boxes?
- How does the Elves Starter Box works together with The Elves Box subscription?
- How do I cancel my subscription?
- How do I skip a month in my Subscription Portal?
- How do I update addresses in the subscription page?
Account
2 articles in this Topic
Delivery
20 articles in this Topic
- An item leaked in my order, what should I do?
- Can I update my address after my package has been shipped?
- Do I have to pay custom taxes when receiving my orders?
- How do I receive shipping/ tracking notifications?
- How long does it take to receive my order?
- How long do the pre-orders take to ship?
- I did not receive an item which is missing from the order?
Discount Codes and Coupons
2 articles in this Topic
General
6 articles in this Topic
- Do you have a physical shop for me to visit and make purchases?
- What are pre-orders?
- What happened if I included pre-order item(s) into my order?
- When will an item be re-stocked?
- Why do I receive an email which shows lesser items shipped than the actual number of items purchased?
- Why do some people (youtubers) already received the subscription boxes before the offical shipping date?
Payment and Checkout
8 articles in this Topic
- How do I change my payment method?
- How do I know which box am I being billed for?
- I have accidentally skipped this month's invoice (for next month's box) and would like to pay for the box. Can I reinstate the invoice for it?
- What currency do I pay in when I checkout?
- What modes of payment do you accept?
- Why am I being charged a day early?
- Why do I encounter errors while using my card for purchase payments?
Products and Care
14 articles in this Topic
- Material of Finger Gloves
- My mold ripped after demolding, can I get a new one?
- My UV resin had cured in the bottle, how did it happen?
- What are the difference between the various subscription boxes?
- What is the difference between 1:1 UV Resin and 3:1 UV Resin?
- What is the difference between Hard and Soft UV resin?
- What is the difference between the Squishy gel and UV soft resin?
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