Welcome to Sophie & Toffee Help Site

• Can I just purchase an item from the subscription box instead of subscribing?
• Can I only purchase the first month's subscription Box?
• Can I purchase past subscription boxes?
• How does the Elves Starter Box works together with The Elves Box subscription?
• How do I cancel my subscription?
• How do I skip a month in my Subscription Portal?
• How do I update addresses in the subscription page?

See all articles in Subscription Boxes →

• I cannot access my account
• Why are my existing subscriptions missing in my portal?

• An item leaked in my order, what should I do?
• Can I update my address after my package has been shipped?
• Do I have to pay custom taxes when receiving my orders?
• How do I receive shipping/ tracking notifications?
• How long does it take to receive my order?
• How long do the pre-orders take to ship?
• I did not receive an item which is missing from the order?

See all articles in Delivery →

• Can I request for refunds of my damaged/defective items after 14 days of receipt?
• My package has been returned. What should I do?
• Please help me to cancel and refund my order?

• I have forgotten to add my coupon code during check out. Please amend the order for me.
• Why can't I use my coupon code to offset my subscription box?

• Do you have a physical shop for me to visit and make purchases?
• What are pre-orders?
• What happened if I included pre-order item(s) into my order?
• When will an item be re-stocked?
• Why do I receive an email which shows lesser items shipped than the actual number of items purchased?
• Why do some people (youtubers) already received the subscription boxes before the offical shipping date?

• How do I change my payment method?
• How do I know which box am I being billed for?
• I have accidentally skipped this month's invoice (for next month's box) and would like to pay for the box. Can I reinstate the invoice for it?
• What currency do I pay in when I checkout?
• What modes of payment do you accept?
• Why am I being charged a day early?
• Why do I encounter errors while using my card for purchase payments?

See all articles in Payment and Checkout →

• Material of Finger Gloves
• My mold ripped after demolding, can I get a new one?
• My UV resin had cured in the bottle, how did it happen?
• What are the difference between the various subscription boxes?
• What is the difference between 1:1 UV Resin and 3:1 UV Resin?
• What is the difference between Hard and Soft UV resin?
• What is the difference between the Squishy gel and UV soft resin?

See all articles in Products and Care →